What are your office hours? We are available by phone 9am-5pm PST.
Do you have a customer service email address? Yes. Please email us at firstname.lastname@example.org
Is everything on the website in stock and ready to ship? No. Growing Young makes every effort to keep Apparel and accessories in stock and ready to ship immediately. However, Growing Young Snowboards are crafted to order and require 5 days of manufacturing time. Once you place your order, production will commence and you will receive a confirmation email once your board order is fulfilled.
Can I purchase product if it says "out of stock"? Unfortunately our website will not let you purchase directly an "out of stock" item, however, if you are interested in a specific item, continue to check the website periodically and/or contact email@example.com to find out when the product will become available.
What type of payment do you accept? Growing Young Snowboards accepts Visa, Mastercard, American Express & Discover.
Can I return a snowboard that I have already tried out on the mountain? Unfortunately we cannot accept returns on a used snowboard, however, if there is a manufacturer's defect we will address the situation immediately.
Can I return apparel or accessories that I have purchased on-line? Yes you can return apparel and accessories within 30 days for a full refund (excluding sale items), as long as they have never been used, still contain the original tags, and are in perfect selling condition. Please know you must email us at: firstname.lastname@example.org OR call us at 925-606-0800 to obtain an Return Authorization Number.
Can I return "sale" items? No, all sales are final and they cannot be returned.
What size board do I choose? Well, there really isn't a "perfect size", it all depends on how you want the snowboard to perform. The rule of thumb is to pick a snowboard that is going to land somewhere between your chin and nose. Expert riders tend to buy snowboards that are on the longer side, whereas beginner/intermediate are more comfortable with something closer to their chin. Or you can check out our boards sizing guide on the product page.
What are the differences between All Mountain and Park boards? All Mountain boards perform anywhere on a mountain; groomed runs, backcountry, even park and pipe. All Mountain boards may be directional (meaning downhill only) or twin tips (for riding switch, meaning either direction). All Mountain boards are good for beginners who are still learning what terrain they like.
Park Snowboards are light, short, flexible snowboards with twin tips that excel when grinding rails, jibbing boxes or hitting jumps, spins and tricks. They are good for riders who want to push their limits in terrain parks.
Does Growing Young Snowboards have a patent on the H-tech snowboards? YES! We are super excited to have an official patent! Patent No. 9,744,430.
What is your warranty on snowboards? Growing Young warrants snowboards made by Aloha to be free of defects in material or workmanship for a period of (1) year from the date of purchase, unless otherwise specified on the product. If a product is found to be defective by Growing Young, in its sole discretion, Growing Young's only responsibility shall be limited to repair or replacement of the defective product. Growing Young will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. The warranty applies only to Growing Young snowboards purchased directly from our website or 3rd party store and is valid for the original purchaser only. Excluded from coverage under this warranty are the following: Damage caused by misuse, abuse or neglect; Damage caused by improper mounting or adjustment of the bindings; Damage caused from chairlift breakage; Normal wear and tear; Damage caused by use of solvents or adhesives; Damage caused by anything other than defects in material or workmanship. All coverage under this warranty is void if any modification, change or alteration has been made to the board. Repaired items will be subject to available parts, we will do our best to match colors and styles but cannot guarantee it is the exact product. ALL warranty claims must be accompanied by the original purchase receipt.